Leading Global Airline Supplier, GA Telesis, Integrates Google Cloud’s Generative AI Technology

Author: gatelesis

FORT LAUDERDALE, Fl. and SUNNYVALE, Calif., June 7, 2023 – Google Cloud and GA Telesis, a global leader in innovative integrated commercial aviation services, today announced that GA Telesis will deploy Google Cloud’s generative AI technology to revolutionize the sales and service processes for the parts the company supplies to major global passenger and cargo carriers. In tapping Google Cloud as its AI innovation partner, GA Telesis will leverage Google Cloud’s generative AI technologies to quickly understand and respond to the hundreds of thousands of customer orders it receives each year from airlines operating on every continent.

As a major supplier of essential equipment in the airline industry where long-term relationships and trust are the bedrock of many business transactions, GA Telesis’ sales staff receive inquiries from global customers requesting quotes for all sorts of commercial aircraft and jet engine replacement parts. The typical inquiry is not standardized, requiring sales representatives to quickly decipher the relevant aircraft or jet engine model, applicable codes, quantity required, preferred condition and provenance, and often more importantly, where the part is needed and when. Additionally, in order for airlines to meet their on-time performance metrics, inquiries are often urgent and logistics have to be factored into the equation. GA Telesis’ team is expected to accomplish what can resemble an impossible feat in minutes, not hours.

GA Telesis has selected Google’s Cloud’s Vertex AI platform, which is designed to help businesses tune and deploy machine learning models, to help it quickly build innovative AI applications. Leveraging a new data extraction solution the GA Telesis’ technology team built  internally, GA Telesis will be able to automatically synthesize purchase orders and quickly provide customers a quote, eliminating the need for sales teams to manually cross-reference emails with their inventory availability.

“Responding quickly to customer requests on a person-to-person level is an absolutely critical part of our business and a key way we’re differentiated. As we’ve grown, the number of inquiries for service and parts has increased exponentially, and we needed a way to scale our responsiveness without removing the personalized service we provide,” said Abdol Moabery, CEO of GA Telesis. “The accuracy of Google Cloud’s generative AI  solution and practicality of the Vertex AI platform gives us the confidence we needed to implement this cutting-edge technology into the heart of our business and achieve our long-term goal of a zero-minute response time.”

“Our work with GA Telesis is a prime example of how our generative AI tools can be applied quickly and effectively to create better customer experiences,” said Carrie Tharp, VP of Industries, Google Cloud. “In an industry where speed truly matters, the ability to respond to customers quickly will help GA Telesis both continue providing exceptional service, while expanding its capabilities to take on new business opportunities.”

About Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

About GA Telesis 

GA Telesis, a global leader in aerospace solutions, is renowned for its unmatched excellence in aftermarket services and lifecycle management. The GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. The company’s integrated solutions include parts and distribution services, logistics solutions, inventory management, leasing and financing, engine overhaul, and MRO services.

GA Telesis is committed to sustainability through innovative sustainability initiatives and advanced technologies, including digital transformation, and using advanced materials. The company’s aerospace systems and connected aircraft technologies drive efficiency and performance, while its MRO network and 24/7 AOG support provide unparalleled reliability.

For further information, please contact Rylan France at rfrance@gatelesis.com